Lann Home Last updated: April 2026

1. Who We Are

Lann Home ("we", "us", "our") is operated by Shanghai Guava Trading Ltd, a company registered in the People's Republic of China, with its principal place of business at No.65 Huandongyi Road, Jinshan District, Shanghai.

We operate the website www.lannhome.com and sell handcrafted ceramics, tea ware, and home décor to customers in the United Kingdom.

We are the data controller for the personal data we collect from you. This means we determine how and why your data is used.

Contact us about privacy: Email: info@lannhome.com Website: www.lannhome.com

2. What This Policy Covers

This Privacy Policy explains:

• What personal data we collect about you

• Why we collect it and how we use it

• Who we share it with

• How long we keep it

• Your rights under UK data protection law

• How to contact us or make a complaint

This policy applies to all visitors to our website and to customers who purchase from us.

3. What Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

3.1 Information you give us directly

• Your name

• Delivery address and billing address

• Email address

• Phone number (if provided)

• Payment information (processed securely by our payment provider — we do not store card details)

• Any messages you send us via email or contact forms

3.2 Information collected automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device type

• Pages visited and time spent on the site

• Referring website (how you found us)

• Cookie data (see Section 9)

3.3 Information from third parties

If you click through to our website from a Meta (Facebook/Instagram) advertisement, Meta may share limited data with us for advertising measurement purposes, in accordance with Meta's own privacy policy.

4. Why We Use Your Data & Our Legal Basis

Under UK GDPR, we must have a lawful basis for processing your personal data. The table below explains how and why we use your data.

PurposeData usedLegal basisProcessing and fulfilling your orderName, address, email, payment infoPerformance of a contractSending order confirmation and shipping updatesEmail, order detailsPerformance of a contractHandling returns, refunds, and customer enquiriesName, email, order historyPerformance of a contractComplying with legal and tax obligationsName, address, transaction recordsLegal obligationImproving our website and understanding how visitors use it Anonymised analytics dataLegitimate interestsSending marketing emails (only if you have opted in)Email addressConsentMeasuring the effectiveness of our advertising on MetaAggregated/anonymised data via Meta PixelLegitimate interests

We will never use your data for purposes incompatible with the reasons listed above.

5. Marketing Communications

We will only send you marketing emails if you have explicitly opted in — for example, by ticking a box when placing an order or signing up to our mailing list.

You can unsubscribe at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email, or

• Emailing us at info@lannhome.com

Unsubscribing from marketing will not affect transactional emails related to your orders.

6. Who We Share Your Data With

We do not sell your personal data. We may share your data with the following third parties where necessary:

Shipping and logistics providers — to fulfil and track your delivery (e.g. courier services, Royal Mail, or equivalent). They receive your name, delivery address, and contact details solely for the purpose of delivering your order.

Payment processors — to process your payment securely (e.g. PayPal, Stripe, or your card provider). We do not store or see your full payment card details.

Website platform and hosting providers — our website is hosted on Hostinger, which processes data on our behalf in accordance with their own privacy policy and data processing agreements.

Analytics providers — we use Google Analytics to understand how visitors use our website. This data is aggregated and anonymised where possible.

Meta (Facebook/Instagram) — we use the Meta Pixel to measure the performance of our advertising. This may involve sharing limited data (such as whether you made a purchase after clicking an ad) with Meta. You can opt out of this via Meta's ad settings.

Legal and regulatory bodies — we may disclose your data if required to do so by law, court order, or to protect our legal rights.

All third parties we work with are required to handle your data securely and only for the purposes we specify.

7. International Data Transfers

As a company based in China operating a website for UK customers, your personal data will be transferred to and processed in China. We take the following steps to ensure your data remains protected:

• We apply appropriate technical and organisational security measures to protect your data.

• We only share your data with third parties who are bound by contractual obligations to protect it.

By purchasing from us, you acknowledge that your data will be transferred internationally in order to fulfil your order.

If you have concerns about international data transfers, please contact us at info@lannhome.com.

8. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes set out in this policy, or as required by law.

Data typeRetention periodOrder and transaction records7 years (UK tax and accounting requirements)Customer service correspondence3 years from last contactMarketing email listUntil you unsubscribeWebsite analytics data26 months (standard analytics retention)

When data is no longer needed, we securely delete or anonymise it.

9. Cookies

Our website uses cookies — small text files placed on your device — to help the site function and to understand how visitors use it.

Essential cookies are necessary for the website to work (e.g. keeping items in your shopping basket). These cannot be switched off.

Analytics cookies help us understand visitor behaviour so we can improve the site. These are only set if you consent.

Marketing cookies (Meta Pixel) are used to measure the performance of our advertising. These are only set if you consent.

You can manage your cookie preferences through the cookie banner shown when you first visit our website, or by adjusting your browser settings. Please note that disabling certain cookies may affect how the website functions.

10. Your Rights Under UK GDPR

If you are based in the United Kingdom, you have the following rights regarding your personal data:

Right of access — you can request a copy of the personal data we hold about you.

Right to rectification — you can ask us to correct inaccurate or incomplete data.

Right to erasure — you can ask us to delete your data, subject to certain exceptions (e.g. where we are required to keep it by law).

Right to restriction — you can ask us to limit how we use your data in certain circumstances.

Right to data portability — you can ask us to provide your data in a structured, machine-readable format.

Right to object — you can object to us processing your data for legitimate interests or for direct marketing.

Right to withdraw consent — where we rely on your consent (e.g. for marketing emails), you can withdraw it at any time.

To exercise any of these rights, please contact us at info@lannhome.com. We will respond within 30 days. We may need to verify your identity before processing your request.

11. How We Protect Your Data

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These include:

• Secure HTTPS encryption on our website

• Secure payment processing via certified third-party providers

• Limited internal access to personal data on a need-to-know basis

However, no method of transmission over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.

12. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

14. How to Make a Complaint

If you have concerns about how we handle your personal data, please contact us first at info@lannhome.com and we will do our best to resolve your concern.

If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK's data protection regulator:

Information Commissioner's Office Website: www.ico.org.uk Helpline: 0303 123 1113

Privacy Policy